We recommend mapping the zero key to the operator if you've configured one. It's possible to create a menu with keys 0, 1, and 3 mapped to options, while the number 2 key isn't used. Key mappings don't have to be continuous. If you select Play menu options, you can choose to Play an audio file or Type in a greeting message and then choose between menu options and directory search.įor dialing options, assign the 0-9, * (asterisk) and # (pound) keys on the telephone keypad to one of the call routing destinations.If you select Redirect call, you can choose one of the call routing destinations.If you select Disconnect, the Auto attendant hangs up the call.When using Text to Speech, the text must be entered in the language selected for the Auto attendant. For example, callers can say "One" to select the menu option mapped to key 1, or they can say "Sales" to select the menu option named "Sales." When enabled, the name of every menu option becomes a speech-recognition keyword. This language is used for system-generated voice prompts.Ĭhoose if you want to enable voice inputs. Specify a supported language for this Auto attendant. The time zone is used for calculating business hours if you create a separate call flow for after hours. Specify the time zone for this Auto attendant. Set the Operator option to allow callers to break out of the menus and speak to a designated person. This designation is optional but recommended. To designate an operator, specify the destination for calls to the operator. Type a name for the Auto attendant in the box at the top. To set up an Auto attendant, in the Teams admin center, expand Voice, select Auto attendants, and then select Add. Step 1: Set the Auto attendant's general information Follow these steps to set up your Auto attendant For instructions to create Auto attendants using PowerShell, see Creating Auto attendants with PowerShell cmdlets. The steps outlined in the article create Auto attendants using the Teams admin center. May 01 - Authorized users - authorized users may now update Auto attendant business, after hours, and holiday greetings.June 26 - Holidays - holiday sets now support up to 50 date ranges.What's new for Auto attendants in the past six months In addition to defining an operator, the operator needs to be one of the configured menu choices. If an operator isn't defined, the Auto attendant will drop the call. Auto attendants redirect calls to the operator if there is an error in the Auto attendant configuration due to a user or shared voicemail account being deleted or if the caller doesn't make any selection after listening to the menu three consecutive times. While defining an Operator is optional, it's recommended. The system plays the announcement, and then returns to the Auto attendant menu.
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